Refund Policy

At Visual Perfection, we strive to provide high-quality design templates. Being digital products that you get instant access to, our refund policy reflects industry standards for digital goods.

14-Day Money-Back Guarantee

We offer a 14-day refund window under specific conditions. If the template you purchased is technically defective (e.g., the Canva link is broken) and our support team is unable to fix the issue, you are eligible for a full refund.

Eligible Refund Scenarios

• The template link does not work or is invalid.
• The product is materially different from the demo images shown.
• Duplicate purchase of the same items.

Non-Refundable Scenarios

Refunds are NOT granted for:

• "Change of mind" after accessing the template files.
• Lack of technical knowledge (e.g., don't know how to use Canva basic features).
• Purchasing the wrong product by mistake if the file has been accessed.

How to Request a Refund

To request a refund, please email contact@visualperfection.club within 14 days of purchase. Include your Order ID and a detailed description of the issue.